How TrustProtect Works
Secure your peer-to-peer transactions in 3 simple steps. Payment via Stripe, delivery, validation.
3 Steps for a Secure Transaction
Simple, fast, and 100% secure
- 01
Secure payment via Stripe
The buyer pays by card via Stripe. The payment is immediately held by Stripe; neither the buyer nor the seller can access it.
- 02
Delivery or in-person handoff
The seller ships the item with a tracking number or hands it over in person. You track each step in real-time on your dashboard.
- 03
Validation and transfer to the seller
You confirm receipt of the item and that it matches the description. The transfer instruction is sent to Stripe, which pays the seller.
Step by Step: Buyer Side
Create your transaction
Set the amount, item description, and choose the delivery method (shipping or in-person handoff). Protection fees are automatically calculated and clearly displayed.
Invite the seller
Share the secure link with the seller (via email, SMS, or message). The seller must accept the invitation for the transaction to start.
Pay securely
Once the seller is accepted, you pay by card via Stripe. The payment is held by Stripe; no one can access it before validation.
Receive your item
The seller ships the item or hands it over in person. You receive tracking information and can follow the progress in real-time.
Validate receipt
Check that the item matches the description and works properly. If everything is okay, validate the receipt. The transfer instruction is then sent to Stripe, which pays the seller.
Step by Step: Seller Side
Receive the invitation
The buyer sends you a secure link. Click on it to see the transaction details: amount, description, delivery method.
Accept the transaction
If you agree with the terms, accept the transaction. The buyer will be notified and can proceed with payment.
Wait for payment
The buyer pays by card via Stripe. The payment is held by Stripe; once validated, the transfer to your account is triggered.
Ship or hand over the item
Ship the item with a tracking number or hand it over in person. Enter the delivery information in your dashboard.
Receive your payment
As soon as the buyer validates receipt, the transfer instruction is sent to Stripe, which pays your bank account. No action required on your part.
How in-person handoff works
Ideal for large items or local transactions
Before the meeting
- The buyer pays online, the payment is held by Stripe
- You agree on a meeting place and time
- The seller brings the item, the buyer comes to inspect it
During the meeting
- The buyer inspects the item (condition, functionality, etc.)
- If everything is okay, the buyer validates the transaction on their phone
- The transfer instruction is sent to Stripe and the seller is paid quickly; the buyer leaves with the item
Maximum protection
Even during in-person handoff, the payment remains held by Stripe until validated. If the item does not match, the buyer can refuse and a refund will be processed through Stripe.
Frequently Asked Questions
Everything you need to know about how TrustProtect works.
How long does a transaction take?
From a few hours (in-person handoff) to a few days (shipping). As soon as the buyer validates, the seller is paid within minutes.
Do both the buyer and seller need to have an account?
Yes. Registration is free and quick (2 minutes). Both parties track progress in real-time from their dashboard.
What happens if the buyer does not validate receipt?
If the buyer does not validate within the allotted time and has not reported any disagreement, validation is deemed automatic. The transfer instruction is then sent to Stripe. The buyer is notified before this deadline.
How does dispute management work?
The buyer reports a disagreement before confirming. TrustProtect facilitates amicable mediation based on evidence provided by both parties, with no legal value. No transfer instruction is issued while the process is ongoing.
Can I track my transaction in real-time?
Yes. Both buyer and seller have a dedicated dashboard that displays the transaction status, important notifications, and the history of each step.
Your specific use case
TrustProtect adapts to all situations. Choose your use case for a dedicated guide.
Ready to create your first secure transaction?
Join the users who trust TrustProtect for their peer-to-peer transactions.