How TrustProtect works
Secure your transactions between individuals in 3 simple steps. Funds held, delivery, approval.
3 steps to a secure transaction
Simple, fast, and 100% secure
- 01
Secure payment
The buyer pays by card via Stripe. Funds are immediately held on our platform — neither buyer nor seller can touch them.
- 02
Delivery or in-person handoff
The seller ships the item with a tracking number, or hands it to you in person. You follow every step in real time from your dashboard.
- 03
Approval and fund release
You confirm you've received the item and it matches the description. The seller is paid automatically and immediately.
Step by step: buyer side
Create your transaction
Set the amount, item description, and choose the delivery method (shipping or in-person). Protection fees are calculated automatically and shown clearly.
Invite the seller
Share the secure link with the seller (by email, text or message). The seller must accept the invitation for the transaction to begin.
Pay securely
Once the seller accepts, you pay by card via Stripe. Funds are held on our platform — no one can touch them.
Receive your item
The seller ships the item or hands it to you in person. You get tracking info and can follow progress in real time.
Approve receipt
Check that the item matches the description and works properly. If everything is fine, approve receipt. The seller is paid instantly.
Step by step: seller side
Receive the invitation
The buyer sends you a secure link. Click it to see the transaction details: amount, description, delivery method.
Accept the transaction
If you agree with the terms, accept the transaction. The buyer will be notified and can proceed to payment.
Wait for payment
The buyer pays by card. Funds are held on our platform — you're guaranteed to be paid once approved.
Ship or hand off the item
Ship the item with a tracking number, or hand it over in person. Enter delivery information in your dashboard.
Receive your payment
Once the buyer approves receipt, you're paid automatically to your bank account. No action required from you.
How in-person handoff works
Ideal for bulky items or local transactions
Before the meeting
- Buyer pays online, funds are held
- You agree on a place and time
- Seller brings the item, buyer comes to inspect
During the meeting
- Buyer inspects the item (condition, functionality, etc.)
- If everything checks out, buyer approves on their phone
- Seller is paid immediately, buyer leaves with the item
Maximum protection
Even with in-person handoff, funds remain held until approval. If the item doesn't match, the buyer can refuse and be refunded immediately.
Frequently asked questions
Everything you need to know about how TrustProtect works.
How long does a transaction take?
From a few hours (in-person) to a few days (shipping). As soon as the buyer approves, the seller is paid within minutes.
Do both buyer and seller need an account?
Yes. Signing up is free and takes 2 minutes. Both parties can track progress in real time from their dashboard.
What if the buyer doesn't approve receipt?
If the buyer doesn't approve within the allowed time and hasn't opened a dispute, payment is automatically released to the seller. The buyer is notified before this deadline.
How does dispute management work?
The buyer opens a dispute before approving. Our team reviews evidence from both sides and arbitrates fairly. No payment is released while a dispute is ongoing.
Can I track my transaction in real time?
Yes. Both buyer and seller have a dedicated dashboard showing transaction status, important notifications and a history of every step.
Your specific use case
TrustProtect adapts to every situation. Choose your use case for a dedicated guide.
Ready to create your first secure transaction?
Join users who trust TrustProtect for their peer-to-peer transactions.