TrustProtect
TrustProtect
Contact

Contact Us

Have a question, an issue, or a partnership proposal? We will respond within 24 to 48 hours.

Our Contact Information

Email Support

[email protected]

The preferred channel for detailed questions or with attachments.

Hours & availability

Monday to Friday · 9 AM – 6 PM (Paris time)

Weekend: team reachable on a case-by-case basis for urgent matters.

Average reply under 2 h

Priority service — transactions ≥ €900

For transactions over €900, a direct line (WhatsApp / SMS) to our team is activated — guaranteed reply within 2 hours, 7 days a week.

The direct line number appears directly on your eligible transaction page.

Your guarantees

Payments via Stripe (ACPR-licensed)
Funds held by Stripe (licensed)
Team based in France
Real humans, no chatbot

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Frequently Asked Questions

Answers to the most common questions.

How do I create my first transaction?

Sign up for free, then click on 'New Transaction'. Enter the amount and invite the other party.

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How much does TrustProtect cost?

Most fees are paid by the buyer: 5.9% + €0.90 up to €1,000, then decreasing. The seller pays a minimal commission (0.7% to 0.9% depending on the amount), visible from the quote.

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What should I do in case of a dispute?

From your transaction, click on 'Open a Dispute'. Our team will intervene within 48 hours.

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