Your transactions are 100% secure
Buyer protection, seller payment guaranteed, no direct payment. TrustProtect eliminates risks in peer-to-peer transactions.
4 pillars of security
Comprehensive protection for buyers and sellers
Buyer protection
Payment is held by Stripe until you confirm receipt. If the item does not match, you can request a return, and a refund will be processed through Stripe.
Payment upon confirmation
As soon as the buyer confirms, the transfer instruction is sent to Stripe, which pays your account. No delays, no negotiations.
No direct payment
Everything goes through a traceable process. No more risky bank transfers between strangers. Payment is held by Stripe until confirmation.
Dispute management
In case of an issue, you can request a return. Our system manages refunds transparently. Every step is tracked and documented.
100% secure payments by Stripe
We use Stripe, the payment solution used by millions of businesses worldwide (Amazon, Google, Shopify...). Your banking data is protected by the same technologies as the largest banks and is never stored on our servers.
How are you protected in practice?
For the buyer
Payment held by Stripe
Your payment is held by Stripe. The seller cannot access it until you confirm.
Verification before confirmation
You can verify the item (condition, functionality) before confirming. If there is a problem, you can request a return.
Return and refund
If the item does not match, you can request a return. The refund is managed automatically.
For the seller
Payment upon confirmation
The buyer has already paid. The payment is held by Stripe. Upon confirmation, the transfer to your account is triggered.
Automatic payment
As soon as the buyer confirms, you are paid automatically. No action required on your part.
Net amount visible from the quote
Your net amount is visible from the creation of the transaction. The seller commission is minimal (0.7% to 0.9% depending on the amount) and always displayed. No hidden fees.
Protection scenarios
How TrustProtect protects you in different situations
Scenario 1: The item does not match the description
Result: You get your money back, zero risk
Scenario 2: The seller does not deliver
Result: Your payment remains held by Stripe until you confirm
Scenario 3: The buyer does not confirm (honest seller)
Result: You are protected against dishonest buyers
Frequently asked questions about security
Are my banking details safe?
Yes, absolutely. We use Stripe, certified PCI DSS Level 1 (the highest level of security). Your banking data never passes through our servers and is encrypted with the same level of security as major banks.
What happens if the seller does not deliver?
If the seller does not deliver the item, you never confirm receipt. The payment remains held by Stripe. After a reasonable delay, you can report a disagreement and a refund may be processed through Stripe.
Can I be scammed as a buyer?
No. Payment is held by Stripe until you confirm receipt. You can verify the item before confirming. If there is a problem, you can request a return and a refund may be processed through Stripe.
Can I be scammed as a seller?
No. The buyer has already paid, the payment is held by Stripe. As soon as they confirm receipt, the transfer instruction is sent to Stripe. If the buyer does not confirm, automatic confirmation occurs at the end of the specified delay.
How do you manage disagreements?
Each transaction is tracked (payment, shipping, messages). In case of a disagreement, TrustProtect facilitates amicable mediation based on evidence from both parties. This is a non-binding procedure; parties remain free to seek competent jurisdictions.
What happens in the event of credit card fraud?
Stripe automatically detects and blocks fraud in real-time. If fraud occurs, you are protected by Stripe's guarantee and your bank. We do not store any banking data.
Buy and sell with confidence
Join the users who trust TrustProtect to secure their transactions.