Your transactions are 100% secure
Buyer protection, guaranteed seller payment, no direct payments. TrustProtect eliminates the risks of peer-to-peer transactions.
4 pillars of security
Complete protection for buyers and sellers
Buyer protection
Funds are held until you approve receipt. You only pay if you're satisfied. If the item doesn't match, you can request a return and get refunded.
Guaranteed seller payment
Once the buyer approves, you receive your payment automatically. No delays, no negotiation. The funds are already held — you're certain to be paid.
No direct payments
Everything goes through our secure system. No more risky bank transfers between strangers. Funds are held on our platform until approval.
Dispute management
If there's a problem, you can request a return. Our system handles refunds transparently. Every step is tracked and documented.
Payments 100% secured by Stripe
We use Stripe, the payment solution used by millions of businesses worldwide (Amazon, Google, Shopify...). Your card details are protected by the same technology as the world's largest banks and never stored on our servers.
How exactly are you protected?
For the buyer
Funds held
Your payment is held on our platform. The seller cannot touch it until you approve.
Verify before approving
You can inspect the item (condition, functionality) before approving. If there's a problem, request a return.
Return and refund
If the item doesn't match, you can request a return. The refund is handled automatically.
For the seller
Guaranteed payment
The buyer has already paid. Funds are held. You're certain to be paid once approved.
Automatic payment
Once the buyer approves, you're paid automatically. No action required from you.
100% of the agreed amount
You receive the full agreed amount, with no fees whatsoever. Guaranteed.
Protection scenarios
How TrustProtect protects you in different situations
Scenario 1: Item doesn't match description
Result: You get your money back, zero risk
Scenario 2: Seller doesn't deliver
Result: Your money is protected, the seller can't touch it
Scenario 3: Buyer doesn't approve (honest seller)
Result: You're protected against bad-faith buyers
Frequently asked questions about security
Is my payment information safe?
Yes, absolutely. We use Stripe, PCI DSS Level 1 certified (the highest level of security). Your card details never pass through our servers and are encrypted with the same security as major banks.
What happens if the seller doesn't deliver?
If the seller doesn't ship the item, you never approve receipt. The money stays held on our platform. After a reasonable delay, you can report the issue and be refunded automatically.
Can I be scammed as a buyer?
No. Funds are held until you approve receipt. You can inspect the item before approving. If there's a problem, request a return and get refunded. You only pay if you're satisfied.
Can I be scammed as a seller?
No. The buyer has already paid, funds are held on our platform. Once they approve receipt, you're paid automatically. If the buyer doesn't approve, payment is released automatically after a delay.
How do you handle disputes?
Every transaction is tracked (payment, shipping, messages). In case of dispute, our team examines evidence (tracking number, photos, messages) and arbitrates fairly. Decisions are fast and transparent.
What happens in case of credit card fraud?
Stripe automatically detects and blocks fraud in real time. If fraud gets through, you're protected by Stripe's guarantee and your bank. We store no card data.
Buy and sell with confidence
Join users who trust TrustProtect to secure their transactions.