Pay an Unknown Supplier
Safely
First time working with a new vendor? Don't wire money on blind trust. TrustProtect holds your payment in escrow until the goods or services are delivered and verified. Your money stays protected until you say otherwise.
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The risks of paying an unknown supplier
Every year, businesses lose millions to supplier fraud and non-delivery. Here is how TrustProtect eliminates the risk.
You wire money to a new supplier overseas and never receive the goods
TrustProtect holds payment in escrow. The supplier only gets paid once you confirm the delivery matches your order.
A vendor sends substandard materials and refuses a refund
You inspect the goods before approving payment. If quality does not meet the agreement, you open a dispute.
You found a great deal from an unverified supplier but it feels risky
Escrow eliminates the risk. The supplier proves they can deliver, and you prove you can pay. Both sides win.
Common scenarios
TrustProtect works for any type of supplier relationship.
Wholesale inventory
Buying stock from a new supplier? Hold payment until the shipment arrives and passes inspection.
Custom manufacturing
Pay for custom parts or prototypes with milestones. Release funds as each phase is completed.
Freelance & digital services
Hiring a freelance developer, designer, or marketer for the first time? Escrow until deliverables are approved.
International vendors
Buying from overseas? Eliminate cross-border payment risk with escrow protection.
Equipment purchases
Industrial equipment, restaurant gear, office furniture — verify before the seller is paid.
Service contracts
Consulting, legal work, or creative projects with new vendors. Pay only for work delivered.
How it works
4 steps to a risk-free supplier payment.
Create the transaction
Enter the amount, describe the goods or services, and set delivery terms.
Invite the supplier
The vendor receives a secure link to join the transaction and confirm terms.
Fund the escrow
Your payment is processed by Stripe and held safely until delivery.
Verify & release
Inspect the goods or deliverables. Approve to release payment, or open a dispute.
Why businesses trust TrustProtect
Zero upfront risk
Your money is locked in escrow. The supplier cannot access it until you verify delivery.
Supplier gets paid fast
Once approved, funds are released to the supplier instantly. No waiting, no chasing.
Bank-grade security
All payments are processed through Stripe with PCI DSS Level 1 compliance.
Professional mediation
Disputes are handled by our team. No need for costly legal action.
Without TrustProtect vs. With TrustProtect
Without TrustProtect
- Wire $10,000 to an unknown vendor and hope for the best
- No recourse if goods are never shipped
- Supplier sends wrong or defective items — money is gone
- International payments with no buyer protection
- Weeks of back-and-forth trying to get a refund
With TrustProtect
- Funds held securely until goods are delivered and verified
- Full protection — supplier must deliver to get paid
- Inspect everything before releasing payment
- Cross-border transactions secured by Stripe escrow
- Professional dispute resolution if anything goes wrong
Frequently Asked Questions
Can I use TrustProtect for business-to-business payments?+
Yes. TrustProtect works for B2B transactions of any size. Whether you are a small business paying a new vendor or a larger company onboarding a new supplier, escrow protection ensures both parties are covered.
What happens if the supplier never ships the goods?+
If the supplier fails to deliver within the agreed timeframe, you can open a dispute. If they still do not deliver, your funds are returned to you automatically.
Is there a maximum transaction amount?+
TrustProtect supports transactions from $50 to $500,000+. For very large transactions, contact our team for custom escrow terms and reduced fees.
How does the supplier get paid?+
Once you approve the delivery, funds are released to the supplier instantly via Stripe. The supplier receives 100% of the agreed amount with zero fees on their side.
Can I set up milestone payments?+
Yes. For service contracts or manufacturing projects, you can create multiple escrow milestones. Funds are released as each milestone is completed and approved.
What if the goods arrive damaged?+
Document the damage and open a dispute before approving the transaction. Our team will review the evidence and mediate a resolution, which may include a partial refund or full return.
Pay new suppliers with confidence
Stop taking unnecessary risks with unknown vendors. TrustProtect escrow ensures you only pay for what you receive.