UK consumers lost over £60 million to Marketplace fraud last year. TrustProtect holds your payment in escrow — the seller can't touch your money until you receive and approve your purchase.
Recognise these common Marketplace scam tactics? TrustProtect neutralises them all.
Scammers ask you to send money directly. Once sent, it's gone forever. With TrustProtect, funds are held until you approve.
Non-delivery is the #1 Marketplace scam. TrustProtect ensures you never lose money on undelivered items.
Bait-and-switch: the item doesn't match the photos. With escrow, inspect first, then decide.
Pressure tactics to rush you. TrustProtect gives you time to inspect and decide without pressure.
Step 1
Create a TrustProtect transaction and pay securely. Funds are held in Stripe escrow.
Step 2
Get the item by post or in person. Inspect thoroughly — take your time.
Step 3
Happy? Approve and seller is paid. Problem? Refuse and get your money back.
“Hi! I'm really interested in buying this. To make sure we're both protected, I'd like to use TrustProtect — it's an escrow service where I pay securely and you're guaranteed to be paid once I confirm receipt. It's free for sellers. Here's how it works: trustprotect.fr/en/how-it-works. Shall I send you the link?”
Honest sellers welcome buyer protection — it guarantees their payment too.
When you agree on a price with a seller, suggest using TrustProtect to secure the payment. Create a transaction, invite the seller by email or message link. They accept, you pay into escrow, and funds are held until you receive and approve the item.
Honest sellers benefit too — they're guaranteed payment once you approve. If a seller refuses escrow protection, that's a red flag. Legitimate sellers welcome buyer protection.
Don't approve the transaction. Request a return through TrustProtect. The seller must accept (or our team arbitrates). Once you return the item, you're refunded automatically.
Yes! Choose 'in-person handoff' when creating the transaction. Meet the seller, inspect the item, and approve on your phone. The seller is paid instantly.
TrustProtect works for any private transaction — Facebook Marketplace, Gumtree, Shpock, Depop, or any deal arranged online or in person.
Escrow protection for every Facebook Marketplace, Gumtree and Shpock purchase.